FAQs
Tiny* Handmade** Borosilicate Glass***
*TINY: Please note that the focus of my work is on making itty bitty teeny weeny little friends (and foes). I take this part of the job seriously, and everything here is tiny!! I try as best as I can to give accurate measurements on all of my work, so please understand you will receive a very small piece of art 🤏
**HANDMADE: After you place an order I (Kayleigh (Ildiko)) put your items onto my little checklist and get it on my glasswork schedule. Then I use rods of colored glass and melt and sculpt them into little guys. There’s no shortcuts, measurements, or molds. I just do my best to sculpt the designs each time 😊Every single piece is a little bit different though because of this, but that’s the ✨magic of handcrafted art✨ I try my best to communicate this in each listing and show many batches of work on my TikTok that give an idea of the variation between each piece.
***BOROSILICATE GLASS: This artwork is all made of borosilicate glass. Borosilicate is a harder and stronger variety of glass, Pyrex being a well know name brand. But even though it’s sturdier than soft glass work, it still is delicate. The artwork is not meant to be played with, given to children, or eaten (looking at you, TikTok commenters 👀). Many/all of the items I make are too delicate to be worn as bracelets, but some of them can be earrings or necklaces (jewelry that’s less likely to get damaged). I try to offer what I can as wearables, but will not offer anything I believe is too delicate to be worn.
General Shipping Info:
Orders will be estimated* to take 4-8 weeks to be made and shipped! This increased time is to deal with the higher volume of orders. You’ll receive an email with tracking info when your order is on the way to the post office! I’ve also now got an assistant helping to ship packages out weekly!!
*it may be sooner or longer than this, and I will try to post updates on where I’m at with orders, but please understand this is art and there’s only one of me to make everything and handle all other areas of business. Please consider this before placing an order 💕
INTERNATIONAL CUSTOMERS! Import duties, VAT and other charges are not included in the item price or shipping charges. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs may be.
CHANGE OF ADDRESS
You must let us know before the order ships, once the package is in the hands of the USPS we have no control over it.
FOR REGULAR ORDERS: Please email us ASAP at kayleighildiko@gmail.com
FOR SUBSCRIBERS: Unfortunately you will have to cancel your subscription and resubscribe with your updated address.
If you have pending orders under the old address please email us ASAP at kayleighildiko@gmail.com
If your monthly payment has already been processed you can either cancel and wait to resubscribe the next month
OR cancel and resubscribe, then email me to let me know and I’ll remove and refund the previous order for you :) kayleighildiko@gmail.com
CAN I GET A REFUND?
All sales are final - there are no returns or exchanges after checkout.
WHAT IF MY PACKAGE WAS STOLEN/LOST OR DAMAGED IN THE MAIL?
I do not offer refunds for lost or stolen packages. Please keep shipping delays in mind if packages do not arrive within their estimated timeframe. If you have issues after the package has been handed over to the USPS you will have to contact them, as we have very little/no control over the package once it’s sent.
WHAT IF MY ORDER IS MISSING AN ITEM OR AN ITEM WAS DAMAGED IN TRANSIT?
If you have received your package and there are missing/damaged items, please contact me as soon as possible!!
You will have one week upon the package arriving (according to USPS tracking info) to message me about missing or damaged items.
Before messaging make sure you’ve looked through all the packaging for missing items, as sometimes they’re just hiding in the crinkle paper!
Commissions
Update as of January 2023 I don’t currently have time to open customs, and I don’t have a date in mind for when they’ll be available :( Sorry for anyone who’s been asking, they just take a lot more time then the pre-designed work I offer and I’ve gotten more orders than I ever expected and need to figure out how to make the most out of time